Seller and Buyer Protection
The Paypal User Agreement
https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside#spp-policy
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Seller Protection
We will re-imburse you for an amount for Claims, Chargebacks, or
Reversals made against you based on the following reasons:
PayPal seller protection is available for PayPal payment
transactions received from:
buyers
who send a PayPal payment for a item purchased via eBay worldwide and everywhere PayPal is
accepted; and
buyers
who send a PayPal payment for an item purchased outside of eBay from the UK, US or Canada.
PayPal
seller protection does not apply to Claims, Chargebacks and/or Reversals for Significantly
Not as Described (SNAD) nor for items that you deliver in person.
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What are the eligibility
requirements for PayPal seller protection?
You must meet all of these requirements to be covered:
The item purchased must be a physical, tangible good that can be
posted.
The transaction must be marked eligible or partially eligible for
seller protection on your Account "Transaction Details" page. The new format
since mid Novemeber shows items are now marked ok to post or ineligible
Items sold on eBay will be marked eligible even if the shipping
address is marked unconfirmed. Generally, items sold on websites other than eBay will be
marked eligible if the shipping address is marked confirmed and partially eligible (that
is, eligible for Item Not Received only) if the shipping address is marked unconfirmed.
Your primary residence, as listed in your PayPal Account, must be
in the United Kingdom.
Payment to the email address on the paypal section of the sell your
item page is no longer a requirement but buyer should be sent a replacement invoice using
the request money tab and the request should be filled out as shown here. Copy and paste
the link in to your browser
http://tinyurl.com/de7e8y
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Postal Requirements
Protection
| Postal
Requirements |
Unauthorised
Payment |
Item
Not Received |
| Proof
of postage |
Yes |
|
| Proof
of Delivery |
|
Yes |
| Payment
Within 7 Calendar Days |
|
Yes |
Not Eligible
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Seller Protection and Presale Policy
This particularly applies to ticket sales and similar where tickets
Pre-sale items are advertised for sale before the seller has the
items. Often, these items are sold before they are available to the general public. Or,
the seller uses the funds from the sale to purchase the item that has already been sold.
PayPal permits pre-sales on a limited basis, only if the seller guarantees delivery within
20 days from the date of purchase and clearly identifies the item as a pre-sale. PayPal
may apply additional conditions, such as proof of the seller's ability to successfully
deliver the product: supplier information, purchase invoices, postal information or proof
of delivery.
Sellers MUST deliver within 20 days of payment,and should list as
pre-sale for items they dont actually have to comply, so sellers would be advised to wait
until they have the tickests in hand or list nearer the time the tickets will be issued.
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Buyer Protection
You must meet all of these requirements to be eligible for a
payment under PayPal Buyer Protection:
The eBay "Pay Now" button or the eBay invoice, or
The "Send Money" button of your PayPal account by
selecting "eBay Item" and entering your eBay User ID and the eBay item number.
It is no longer possible to send to alternative email address if you do this correctly by
entering the item number . It is very important not to choose the " pay anyone "
button to pay for "goods or services" as you lose your ebay buyer protection
The seller can use the paypal request money tab but the item number
and seller id must appear on the request
There is no buyer protection or cars
All items must be tangible and although ebooks are a prohibited
item there are still some listed that have got through the net and you should not buy them
as you will not be covered by buyer protection
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Payment By a Third Party
Payment can be made by a third party so long as its associated with
the listing it will have buyer protection
The only way to do this would be for the seller to send a paypal
invoice to the friends email address
It must be an invoice for an ebay item and contain ebay number and
seller id in the appropriate boxes not just a money request for buyer
protection to apply
The person paying must check these details are on the invoice
before they pay so they know they are covered by buyer protection
http://tinyurl.com/de7e8y
Payment should not be made using the send money pay anyone tab in
paypal
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PayPal Buyer Complaint Policy
What is the PayPal Buyer Complaint Policy?
The PayPal Buyer Complaint Policy is a process to help you resolve
a problem with a seller through the PayPal Resolution Centre for purchases that are not
eligible for PayPal Buyer Protection. It is similar to PayPal Buyer Protection in that it
enables buyers to file a Dispute for an Item Not Received (INR) or for an item
Significantly Not as Described (SNAD). However, recovery of any
amounts is not guaranteed and is limited to the amounts that PayPal can recover from the
seller’s Account, even if it finds in your favour.
Paypal will not make the final decision on
snad which means that unless the seller voluntarily refunds your money, you will
not recover any amounts for a SNAD Claim or a Claim for an Ineligible Item filed under the
Buyer Complaint Policy.
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What is Significantly Not as Described (SNAD)?
An item is Significantly Not as Described if it is materially
different from what the seller described in the item listing. Here are some non exhaustive
examples:
You received a completely different item. For instance, you
purchased a book and received a DVD or an empty box.
The condition of the item was misrepresented. For instance, the
listing said “new” and the item was used.
The item was advertised as authentic but is not authentic.
The item is missing major parts or features that were not disclosed
in the listing.
You purchased 3 items from a seller but received only 2.
An item is not Significantly Not as Described (SNAD) if it is
materially similar to the seller’s description. Here are some non exhaustive
examples:
The defect in the item was correctly described by the seller.
The item was correctly described but you didn't want it after you
received it.
The item was correctly described but did not meet your
expectations.
The item has minor scratches and was listed as used condition.
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What is the process for the
Buyer Compliant Policy
Similar to PayPal Buyer Protection, you must file a Dispute in the
PayPal Resolution Centre within 45 days of the date you sent the payment. Once you have
done so, you should attempt to resolve the Dispute directly with the seller.
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