Topcat on Feedback

 

 

 

 

 

Leaving Feedback

From 15th May 2008 sellers will no longer be able to leave negative or neutral feedback

Seller will no longer be able to leave retaliatory feedback or defend themselves

Please bare in mind when leaving feedback that your sellers livelihood may depend on the feedback you leave so due care and thought  should be applied before leaving negatives or neutrals

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What has Changed

From February 2008

Buyers and sellers will be able to earn up to one Feedback per week from the same trading partner.

May2008

  • Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.

  • Buyers must wait three days before leaving negative or neutral feedback for sellers with an established track record

  • If a seller is a PowerSeller and has been on the site for at least a year, buyers will not be able to leave negative or neutral feedback for 7 days after their transaction.

  • In future users will only be able to leave feedback for up to 60 days

  • A seller will be able to block up to 5000 buyers

  • sellers will still be able to set buyer requirements

 

  • buyer is registered in a country where seller doesn't ship to

  • buyer has negative FB score

  • you can choose to block buyers with unpaid item strikes in last 1,6 or 12 months can be  from your preferences in my Ebay                                                                                                     

    •           http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

  • buyer does not have a PayPal account

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    • Sellers will still be able to offer immediate payment on their items

    • As previous feedback abuse and extortion and solicitation will still be reportable

    • Repeated unpaid item strikes still be a suspendable offence

    • Comments and rating left by suspended users will be removed completely in the future

    • The feedback percentage will be based on the last 12 months only but the full history and comments will still be available

    • Repeat feedback will only be counted when the repeat transaction occurred in a different wee

    • An Ebay week is calculated Monday to Sunday Pacific time

    • Repeat transactions will be calculated from mid February

    • Retrospective repeat transactions will be recalculated to include repeat activity prior to February 2008

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    Seller Nonperformance

    This will be calculated on a rolling 30 day period

    Neutral feedback no longer count toward the score

    1 negative and neutral for low volume sellers or more than 5% buyer dissatisfaction will leave you with a possible suspension

    Currently sellers are given a month to try and resolve with the buyer and get the feedback rating withdrawn.

    They cannot buy or sell during that period

    If buyer dissatisfaction does not improve over that month permanent suspension may apply

    The SNP programme considers negs, neutrals, DSRs and disputes in determining whether sellers are restricted

    How to avoid the seller non-performance trap

    http://cgi3.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=fire_fly_bumblebee

     

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    Star Ratings

    This is where you can rate individual aspects of a transaction.

    the ratings are based on average and rounded to the nearest 0.5%

    The new star ratings are voluntary and you can leave feedback as previous without having to do the additional ratings

    It allows you to take into account account excessive postage and packing

    However before giving a poor rating please take into account the fact that shipping is not just the price of a stamp it includes postage packing and all the things involved in getting the item safely to you

    see here

    http://freespace.virgin.net/ac.responder/topcatonshipping.htm

    Please also take into account that sellers are not responsible for delays caused by the shipping company used and holidays and season delays in deliveries

    These are things outside the control of the seller

    Where sellers have DSRs below 4.6 PayPal may hold the money for 21 days or until the buyer leave positive feedback

    http://members.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=topcat_on_paypal#Link13

     

    Check out DSRs here

    http://www.dsrwatch.com/

    and what you need to improve them

    http://auctiontrax.com/sellerratings/dsrcalc.html

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    When Should I leave Feedback

    Feedback is the last thing you do when the transaction is complete not just somebody paid on time so it is recommended that the buyer leaves feedback first or lets the seller know that they received the item and are happy

    This gives parties a chance to iron out any problems should they occur

    If the seller leaves feedback on receipt of payment and something goes wrong at a later stage its too late to change things

    All sorts of unforeseen problems can occur  sometimes the fault of the seller sometimes the buyer sometimes just minor misunderstandings sometimes more serious

    But whatever  both parties should try to sort and then leave feedback at the very end when nothing else can be done to resolve

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    My Buyer Did Not Pay. Can They neg Me

    Negative or neutral ratings will be removed if a seller opens an Unpaid Item claim and the buyer either doesn’t respond or doesn’t specifically say the seller is at fault.

    If they did reply to the dispute they can neg you

    A dedicated hub for sellers to report malicious or unfair feedback from buyers.

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    What about Mutual Feedback Removal

    Feedback revision as it is now called was brought back November

    http://pages.ebay.co.uk/help/feedback/revision-request.html

    The criteria has been changed

    • You can send a limited number of Feedback revision requests per calendar year. For every 1,000 Feedback scores you receive in a year (positive + neutral + negative) you’re eligible to send 5 Feedback revision requests.

    • You can request a Feedback revision only after you’ve resolved a problem with the transaction or if you think the buyer accidentally left you wrong Feedback.

    • Communicate with the buyer and clearly explain the reason you want the feedback revised.

    • You can request only one Feedback revision per transaction.

    • Feedback you received more than 30 days ago does not qualify for revision.

    • Feedback left by currently suspended users do not qualify for revision.

    • You should report any buyer who demands goods or services not offered in your listing in exchange for Feedback.

    http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ReviseFeedbackMessage&msg=1

     

     

     

     

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    What feedback should I leave

    That  is something you must decide for yourself but it should be honest and clear

    Always keep to the point. Stand back and do it calmly not when you are totally infuriated with the whole scene

    Bare in mind that you only have 80 letters so use to the best advantage . No profanities or name calling that Ebay may remove

    If you go to Ebay China you have 120 letters to use

     

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    My Trading Partner Hasn't Left Me Feedback What Can I Do

    Do nothing. All feedback in voluntary and you should not ask for it

    Some people do not leave feedback some leave monthly  even longer so you may receive it anytime up to 90 days

    It has been known for a member who asked his trading partner for feedback to receive a negative and a comment like heres the feedback you asked for. This isn't what you want but  it happens so be warned

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    Feedback Extortion

    when your trading partner threatens a neg if you don't do what he wants

    Feedback extortion is if a buyer tries to make you ship additional items as part of the deal

    It is not feedback extortion if a seller demands payment by a certain date or they will leave you negative feedback

    Nor if the item isn't shipped within a certain amount of time

    you need to provide emails and headers

    http://pages.ebay.co.uk/help/policies/feedback-extortion.html

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    Feedback Solicitation

    This is offering to sell or trade feedback and can be reported here

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    Feedback Abuse

    Feedback cannot generally be removed unless its profane, refers to law enforcement or includes personal details

    The UK pages currently lack some details but have found more up to date policy on the US boards

    Negative statements that conflict with a positive rating

    Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed.

    If a seller leaves a buyer a positive feedback but calls the buyer "fraud, cheater, scam artist",part of the policy says it will not be removed.

    But another part of the same policy says that negative statements that conflict with a positive rating will be removed

     

    Use the email link to report

    http://tinyurl.com/5fe59s

     

    The Hub for selling and feedback problems is here

    http://pages.ebay.co.uk/help/sell/report_problem.html

     

     

     

     

     

    topcat83    2007

    These pages written to help others take a lot of time writing and maintaining with regular policy updates
    I an happy for people to use these pages appropriately when making responses its what they were designed for but respectfully request that you post the link direct on AC and refrain from posting the links on your own pages
    Most people use sensibly but as usual the few take advantage