| -check local branch addresses in your phone book- www.abbeynational.co.uk (To paraphrase the Abbey site..) If you are not satisfied with the service you have received, make an initial approach to the department with which you have an issue. You should receive a full reply within five working days. If this is not possible, Abbey will keep you informed of progress. If you are not satisfied with that response, ask for your case to be passed to the appropriate senior manager for further investigation. If your complaint is not be resolved at this level, ask the senior manager to pass it to the manager of the Abbey National Secretariat. Alternatively write to the Secretariat. Provide the name of the manager who was dealing with the matter. The Manager, Secretariat Abbey National plc PO Box 911 Central Milton Keynes MK9 1AD In the event that you are still dissatisfied, you can write to the Financial Ombudsman Service. Abbey say that the Ombudsman will only consider complaints 'after we have provided you with written confirmation that our internal complaints procedure has been exhausted' - which should not delay you reporting the matter anyway if you feel Abbey are not dealing with it properly. |
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