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Frequently Asked Questions!

Select a link below, or scroll down the page. If you have any other questions about our eBooks (or anything else), please don't hesitate to contact us.

About our eBooks in general

Ordering and delivery

 

What Exactly is an eBook?

Put simply, eBooks are electronic books that can be read on a computer screen or printed out to paper.

eBooks come in the form of simple programs that you can download and store on your PC.

eBooks offer a high level of interactivity not possible in print editions. This makes eBooks the perfect medium for 'step by step' guides, 'how to' guides and so on, because you can immediately connect to additional information or resources at exactly the moment you need them.

eBooks can be delivered in an instant and at no cost (via direct download from the Internet or as an attachment to an email message).

Almost all the eBooks available on here are compatible with Windows PC's (Win 95 or higher). The only other requirement is that you have Internet Explorer version 4 or higher installed on your PC. We have just added a large selection of PDF eBooks, All our PDF eBooks will run on all window PC's & Mac's. Please read item description's for more details.

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Do I Need any Special Software?

Some of the eBooks you'll find online require that you download and install special 'reader' software. This is not the case with the eBooks available here.

Our eBooks require no special software and are compatible with Windows 95, 98, NT, ME, 2000 and XP. The only other requirement is that you have Internet Explorer (version 4 or higher) installed on your PC. You will need acrobat reader to view PDF files. If you do not have acrobat reader installed you can click here to download it for free.

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Do your eBooks work on the MAC?

Only eBooks in PDF format are Mac compatible. EXE eBooks can only be viewed on PC's. Please read the item description for more details. If you are unsure please ask before purchasing. Contact us

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How do I Download and Read your eBooks?

your purchase will be emailed to as either an email attachment or a downlaod link. Full details will be included in this email.

If your item is delivered iin .ZIP format, you'll need to have a copy of WinZip to open the file. You can download a free version of WinZip from here. Once you've downloaded the ZIP file, double-click the icon to open it. Select all the files in the WinZip window and click 'Extract'. Choose a folder to extract the file(s) to. Go to that folder on your PC and double-click the icon to open the file(s).

If you have any questions about downloading or using our eBooks, please don't hesitate to contact us.

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I have Windows XP SP2 and my eBooks don't work?

If you have recently installed Windows XP SP2 and your eBooks will no longer work click here for the fix.

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What kind of Payment Methods do you Accept?

We accept secure online payment with all the following credit-cards:

Visa, MasterCard, Discover, Visa-Debit, MasterCard-Debit, Switch & Solo.

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Is it safe to order with credit-card?

Yes. We use PayPal (a highly respected third-party billing processor) to handle all credit-card payments. PayPal has extensive anti-fraud measures in place that guarantee the complete security of every transaction.

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Can I order from anywhere in the World?

Yes. We use PayPal to accept credit-card payment from Internet users worldwide. You can download the eBook(s) from anywhere.

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How are eBooks delivered?

You will receive an email from us providing your item as either an attachment or as a download link. If you do not receive our email within 24 hours, Please check your spam or trash folder because it will most likely be there. If not, please contact us and we will manually send the email within 12 hours, often much sooner.

if you receive an email providing you with a download link to, begin downloading, simply click the download link(s). Once the download has finished, simply go to the folder where you saved it, and double-click the icon to open the book.

In case of any difficulties, just contact us - we're always here to help.

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How long does it take to Download an eBook?

The speed of the download depends largely on the size of the eBook in question and the speed of your Internet connection. Typically, the download should take between 1 and 6 minutes.

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Do you have any after-sales Support?

Yes. If you have any difficulty at all downloading or using our eBooks, simply contact us and we'll gladly help you out. In the event that you discover that the eBook is not compatible with your computer system, we'll issue you with a full refund.

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