All jobs are payable by cheque 7 days prior to the removal/delivery or cash on the day of removal/delivery, after the work is complete.

All quotes are inclusive of all charges.

Parking must be arranged prior to the commencement of the removal/delivery and is the sole responsibility of the customer.

We do our best to arrive extremely punctually, however unforeseen events can occur (i.e. traffic, road closures etc.) that can cause delays.

We do not accept responsibility for any loss or damage to your goods/ property once the job has been completed, payment received and the driver has left your property.

All jobs are quoted through the information supplied by you, to us, on the property type, access and volume of goods. If on arrival it is deemed that the information was not correct and is vastly greater or different to the information given, e.g. third floor flat or no vehicle access ect. There will be additional charges.

Your packing Responsibilities

Please have everything suitably packed well before our arrival
We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means. Fragile items must be clearly marked.

It is the customers responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival.

It is the customers responsibility to ensure that items will fit in the new premises (e.g.: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.

Unforeseen Circumstances
We reserve the right to add extra costs due to unforeseen circumstances (e.g. waiting for keys or gaining entry, incorrect addresses, waiting for removal of windows or doors and so on).

The quote is not for our unlimited time it is based on loading/unloading the van within a reasonable timescale and the van being parked outside both the collection point and delivery area.

Customer assistance

Quotes for light removals are based on the customer assisting with loading/unloading the van however if this is not possible for whatever reason please advise us at time of booking. Unlike many other companies in the majority of cases e.g. OAP or Disabled customer we will not charge you any extra for this but the information helps us to run our schedule efficiently by allowing more time for the work to be completed.

www.dialavanwestlothian.co.uk

E-mail dialavan.westlothian@virgin.net