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Frequently Asked Questions
THE CANVAS
Why is our artwork so cheap?
We have had many emails in the last 12 months or so asking why is our artwork
so cheap... However we prefer to use the word 'affordable'.Amals passion for
creating her beautiful artwork is so intense that she strongly
believes that everyone should be able to afford a piece of her admirable Art,
simple. If you compare some of the artists canvases starting from around
£60.00 compared to other artists who are selling over £100.00 or £200.00,
there is simply no contest when it comes to affordability, and remember just
because its affordable it doesn't mean that we sacrifice the quality of our
artwork. Anyone who has purchased Amals work in the past will tell you
that.
"There is no justification in putting extortionate price tags on quality artwork. Only the artists know themselves what they're making from their art, but for me its the passion and the buzz of creating and appreciating the work that counts".
PURCHASING, DELIVERY, RETURNS &
COMMUNICATION
How do I purchase a painting from A.Antoine?
Buying from us is simple. We accept online payments with PayPal using
your debit or credit card. If you wish to pay by cheque simply email us for
our postal address with your choice of art that you wish to purchase. When
purchasing online simply add your selection(s) to the cart. You can view your
shopping basket at anytime by clicking on the 'Shopping Basket' link at the
top of the page. We do our best to communicate with you the best we can,
therefore please never hesitate to contact us with your queries.
How long am I expected to wait for
my art to arrive?
10 to 14 days normally.For commissioned and custom artwork orders
there is a waiting period of 2-3 weeks
I have waited over 10 days and my art still hasn't arrived?
In the rare case that your artwork is taking longer than anticipated to arrive
we will do the best we can to look into this for you. All our artwork is
despatched using Royal Mail (Parcel Force) for your peace of mind and
convenience. If after 10 days there is still no artwork then we will consider
the item lost and issue you with a full refund no questions asked.
I'm not 100% satisfied with my purchase and would like to return for a full
refund or alternative.
Simple answer to this question, yes you can providing you let us know within
14 days of reciept of your artwork.
How can I contact Artonenet
Communication is our utmost importance. When you purchase or commission a painting from us we like to think that you have become part of the family. Therefore our communication to you is second to none. You can contact us on +44 (0) 1430-431729 or email us mail@rock-legends.co.uk If were not able to answer your call please leave your name and contact details and we will get back to you as soon as possible.
COMMISSIONS Can I order a commissioned painting based on a personal photograph / image? Antoine is able to commission paintings from both original ideas or personal
photographs and images.Antoine will also NOT create a painting based on another
artists work.
SHIPPING AND HANDLING COSTS How much does it cost? UK Mainland Deliveries UK Mainland orders are usually shipped within 3 - 5 working days. Orders shipped to mainland UK - FREE International Deliveries International orders are usually shipped out within 7 - 10 working days. All our paintings are despatched in bubble wrap packaging and marked
'Fragile'. We use secured tracking service that is fully insured against loss or
damage during transit. An email will be sent out with your unique tracking
number once we have despatched your painting.
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