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The
Amazon Customer Charter - your guarantee
1.
Amazon Safe Shopping Guarantee
All your transactions with Amazon.co.uk are covered by
our security guarantee with three levels of protection:
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Our secure server software encrypts all your
personal information including credit or debit card number, name and
address. The encryption process takes the characters you enter and
converts them into bits of code that are then securely transmitted over
the Internet
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In the event of unauthorised use of your credit or
debit card, most banks and card issuers either cover all the charges or
may limit your liability to just £50.00.
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If your bank or card issuer holds you liable,
Amazon.co.uk will cover your liability up to £50.00 provided that the
unauthorised use of your credit or debit card resulted through no fault of
your own from purchases made at Amazon. co.uk while using the secure
server
A Few Important Notes:
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This guarantee only applies to credit or debit
card purchases made using Amazon.co.uk's secure server.
-
This guarantee covers a maximum liability of £50.00.
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In the event of unauthorised use of your credit or
debit card, you must notify your card provider in accordance with its
reporting rules and procedures.
2.
Price Increases
Unfortunately publishers occasionally raise the price of items unexpectedly.
In the event that this occurs we will check with you to see if you still wish
to receive the item at the new price. We may, at our discretion, absorb small
price increases without passing them on to our customers.
3.
Delivery charges
We use fast and cost effective methods to ensure efficient delivery of your
order. We constantly review our carriers and our delivery rates to ensure we
can offer a great delivery service at a competitive price.
4.
Returns
At Amazon.co.uk we want you to be delighted every time you shop with us so we
make our returns policy simple.
Our "no quibbles" guarantee means that if
for any reason you are unhappy with the item you have purchased just return it
to us in its original condition within 30 days and we will issue a full refund
for the price of the item. We will also be happy to refund the delivery charge
if the return is a result of our error. This does not affect your statutory
rights.
5.
Unsubscribe
To unsubscribe or change your subscription to any of our Personal Notification
Services, please send an e-mail message containing specific instructions to info@amazon.co.uk
6.
Updates
As a customer, subscriber or competition entrant you will occasionally receive
e-mail updates about special offers, new Amazon.co.uk services and other news.
We hope you'll find these updates interesting and informative. But if you'd
rather not receive them, please send an e-mail message to no-news@amazon.co.uk
Please include the word "unsubscribe" in
the first line of your message, followed by any e-mail addresses you'd like us
to remove from our news list. Each e-mail address you'd like us to remove
should appear on a separate line of your message.
7.
Privacy
We are committed to protecting your privacy. We use the information we collect
about you to process orders and to provide a more personalised shopping
experience. We may also use it to tell you about changes in our services or
about special offers we think you'll find valuable. We do not sell, trade or
rent your personal information to others. We may choose to do so in the future
with trustworthy third parties, but you can tell us not to. Simply send a
blank e-mail message to never@amazon.co.uk
For more details, please read the Amazon.co.uk
Privacy Policy.
Under the UK Data Protection Act 1984, we follow
strict security procedures in the storage and disclosure of information which
you have given us, to prevent unauthorised access. Our security procedures
mean that we may occasionally request proof of identity before we are able to
disclose sensitive information to you.
Please note that the information you enter will be
transferred outside the European Economic Area for the purposes of processing
by Amazon.co.uk and its affiliates. By submitting your order, you consent to
this transfer. Your personal information may also be used by us and our
affiliates to occasionally notify you about important functionality changes to
our Web site, new Amazon.co.uk services and special offers we think you'll
find valuable. If you would rather not receive this information, please send a
blank e-mail to no-news@amazon.co.uk
8.
Complaints
If you have any grievances about Amazon.co.uk, we want to hear from you so we
can improve our service. Please e-mail us at feedback@amazon.co.uk and we will consider your comments carefully.
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