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Delivery service
Please always send us at least 2 telephone
numbers immediately after purchase and be sure to read instructions below
carefully before bidding.
For orders placed after xmas please allow
approx 7 days longer than quoted dispatch times to allow for our carriers
annual xmas break.
Due to the low selling prices and low delivery
fees we are unable to offer timed delivery services, we urge you to read very
carefully below on how your purchase will be delivered before bidding.
Respectfully on occasions incorrect assumptions
are made about delivery services,the
delivery service used will be determined by the product you buy, please do not bid if you are not fully agreeable to the
points below.
1. We will deliver within the
specified delivery date quoted on the ad, via various methods of delivery.
(2 man, Parcel or local carrier)
2. We will choose accordingly the
most efficient delivery service applicable, this is strictly at our
discretion and determined when we are aware of your order.
3. We will inform you by email on despatch the method to be used and provide full
delivery details and when to expect delivery:-
Method 1 Parcel carrier (Smaller items)
This service is used generally for smaller items,
however on occasions individual larger items will be sent via this method.
We will email on despatch when the item has been
released to carriers explaining delivery method and providing full tracking
details. The item will be with you within 48 hours of despatch.
Please note:-
Our parcel carrier will not telephone ahead to
book the delivery if this method is used,
however if you are not in they will
leave a card with a contact telephone number for you to agree a convenient
date. This card must be responded to within 48 hours to avoid the item
being returned to us hence creating a recharged delivery. Our carriers
cannot offer any timed or Saturday drops and this will be a one man door to
door service, assistance will be required with lifting the item from the
vehicle.
Method 2 Man carrier (Larger Items)
This service is used generally for Larger or Multiple items. We will
email on despatch when the item has been released
to carriers explaining delivery method. This is a dedicated 2 man delivery
service and takes careful planning on predetermined routes, therefore please
allow up to 10 working days after receiving your dispatch email for
delivery to your home.
Once the item is received by the carrier, the carrier will telephone
ahead to book the delivery on a mutually convenient date to fit with the
carriers delivery cycle, this is why we will always ask for your telephone
numbers to be given on payment just in case this method is used. Please
note the day offered for delivery will be in conjunction with the carriers delivery schedule and route plans on a date
that the carriers schedule will place them in your postcode area.
These items will be delivered by 2 man delivery
and delivered to a room of your choice, the
carriers will not unwrap or assemble any items. The items will
generally be delivered via a 7.5 tonne vehicle so
please be sure your property is accessible for this size of truck.
Our carriers cannot offer any timed or Saturday drops. Please
note if the carriers do feel able offer a timed drop, please decline this and arrange on a midweek day you are
available 7am - 7pm. You must be prepared to be flexible as
due to the unpredictable nature of furniture deliveries exact times are
sometimes impossible to honour. Our carriers main
line of work is business to business deliveries and
the carriers may offer to help with good intentions but ultimately
it is us who this reflects upon if they cannot meet this promise.
We strongly advise that when the carriers call to arrange delivery
that you choose a full clear day in your diary. If the carrier does offer a
timed drop and suffers delays in reaching you then this way you are not
inconvenienced. If the carriers arranges a timed delivery then please be
aware we have advised to decline and this is not part of our agreed terms,
we can accept no liability for any losses or
inconvenience caused.
Please always ask for a contact name, telephone and
consignment number when they call to book in.
If the carriers deliver without booking in please do not accept the
delivery unless you are 100% happy to do so, you will not be recharged if
they have failed to book in.
In plain English we are saying if you wish to purchase our
items please be aware that some time in the near future you will have to
make yourself available on a midweek prearranged to fit the carriers schedules day from 7am - 7pm to accept the
delivery of this furniture.
3. Our local carrier
Our local carrier may be used on rare occasions
for larger or difficult deliveries.
Once again please send your telephone numbers on payment
at end of sale, these
numbers could be important should our carriers choose to book the delivery.
Please note that sending your telephone number
will only result in a telephone call if delivery is via our 2 man carrier
is used.
We are unable offer a collection facility on any
item - All items are shipped direct to you.
Please note it is essential that
we are made aware in advance of despatch of any
holiday dates that you may have if items are quoted due on a container. The
delivery may be in advance of the quoted dates, thus we urge you to forward
the dates to avoid the carriers calling when you are not available.
Damages or faults
In case of faults or delivery damages
it is essential that you contact us directly within any problems. Please do
this by email via the contact member link on your ebay
sale. This must be within 24 hours of delivery, please do not ask our
carriers to arrange exchanges etc as information is not always relayed back
to us correctly. If an individual driver from our carriers tells you that
they will report and take care of this please ignore this and be sure to
email us directly.
We deliver only to
mainland UK!!!!
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