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At every stage in your order process after winning you will be given clear instructions, you will receive automatic email notifications, initially order conformation followed by payment receipt then final email upon dispatch of the item. For the quickest processing of your winnings, I
urge you to read our emails and NOT use eBay's checkout or automatically pay
by PayPal without reading our end of auction notice FIRST! Delivery service Please always send us at least 2 telephone
numbers immediately after purchase and be sure to read instructions below
carefully before bidding. For orders placed after xmas please allow approx 7 days longer than quoted dispatch times to allow for our carriers annual xmas break. Due to the low selling prices and low delivery fees we are unable to offer timed delivery services, we urge you to read very carefully below on how your purchase will be delivered before bidding. Respectfully on occasions incorrect assumptions are made about delivery services,the delivery service used will be determined by the product you buy, please do not bid if you are not fully agreeable to the points below. 1. We will deliver within the specified delivery date quoted on the ad, via various methods of delivery. (2 man, Parcel or local carrier) 2. We will choose accordingly the most efficient delivery service applicable, this is strictly at our discretion and determined when we are aware of your order. 3. We will inform you by email on despatch the method to be used and provide full delivery details and when to expect delivery:- Method 1 Parcel carrier (Smaller items) This service is used generally for smaller items,
however on occasions individual larger items will be sent via this method. We
will email on despatch when the item has been released to carriers explaining
delivery method and providing full tracking details. The item will be with
you within 48 hours of despatch. Please note:- Our parcel carrier will not telephone ahead to book
the delivery if this method is used, however if you are not in they will leave a card with a contact telephone number for you to agree a convenient date. This card must be responded to within 48 hours to avoid the item being returned to us hence creating a recharged delivery. Our carriers cannot offer any timed or Saturday drops and this will be a one man door to door service, assistance will be required with lifting the item from the vehicle. Method 2 Man carrier (Larger Items) This service is used generally for Larger or Multiple items. We will email on despatch when the item has been released to carriers explaining delivery method. This is a dedicated 2 man delivery service and takes careful planning on predetermined routes, therefore please allow up to 10 working days after receiving your dispatch email for delivery to your home. Once the item is received by the carrier, the carrier will telephone ahead to book the delivery on a mutually convenient date to fit with the carriers delivery cycle, this is why we will always ask for your telephone numbers to be given on payment just in case this method is used. Please note the day offered for delivery will be in conjunction with the carriers delivery schedule and route plans on a date that the carriers schedule will place them in your postcode area. These items will be delivered by 2 man delivery and delivered to a room of your choice, the carriers will not unwrap or assemble any items. The items will generally be delivered via a 7.5 tonne vehicle so please be sure your property is accessible for this size of truck. Our carriers cannot offer any timed or Saturday drops. Please note if the carriers do feel able offer a timed drop, please decline this and arrange on a midweek day you are available 7am - 7pm. You must be prepared to be flexible as due to the unpredictable nature of furniture deliveries exact times are sometimes impossible to honour. Our carriers main line of work is business to business deliveries and the carriers may offer to help with good intentions but ultimately it is us who this reflects upon if they cannot meet this promise. We strongly advise that when the carriers call to arrange delivery that you choose a full clear day in your diary. If the carrier does offer a timed drop and suffers delays in reaching you then this way you are not inconvenienced. If the carriers arranges a timed delivery then please be aware we have advised to decline and this is not part of our agreed terms, we can accept no liability for any losses or inconvenience caused. Please always ask for a contact name, telephone and consignment number when they call to book in. If the carriers deliver without booking in please do not accept the delivery unless you are 100% happy to do so, you will not be recharged if they have failed to book in. In plain English we are saying if you wish to purchase our items please be aware that some time in the near future you will have to make yourself available on a midweek prearranged to fit the carriers schedules day from 7am - 7pm to accept the delivery of this furniture.
3. Our local carrier Our local carrier may be used on rare occasions for larger or difficult deliveries. Once again please send your telephone numbers on payment at end of sale, these numbers could be important should our carriers choose to book the delivery. Please note that sending your telephone number will only result in a telephone call if delivery is via our 2 man carrier is used. We are unable offer a collection facility on any item - All items are shipped direct to you. Please note it is essential that we are made aware in advance of despatch of any holiday dates that you may have if items are quoted due on a container. The delivery may be in advance of the quoted dates, thus we urge you to forward the dates to avoid the carriers calling when you are not available. Items sold quoting "Item is currently on a container..." Please note that when we sell items quoting "Item is currently on a container..." this means it is not yet reached the uk, the times quoted on the ad are anticipated docking dates into the uk and a set time for smooth customs clearance, unfortunately however delays can sometimes occur in shipping and it is advised to always allow 21 days from payment clearance date on ad for delivery to your home. This is to allow for unforeseen delays in customs clearance etc and possible shipping re-routes which are beyond our control. Please note it is essential that we are made aware in advance of despatch of any holiday dates that you may have if items are quoted due on a container. The delivery may be in advance of the quoted dates, thus we urge you to forward the dates to avoid the carriers calling when you are not available. Damages All damages must be reported by email within 24 hours and noted on carriers note on delivery where possible. Please send photographic evidence if possible. Please under no circumstances sign the delivery note "unchecked" this is not recognised by carriers as sufficient to lodge an insurance claim in the case of damages. In case of faults or delivery damages it is essential that you contact us directly within any problems. Please do this by email via the contact member link on your ebay sale. This must be within 24 hours of delivery, please do not ask our carriers to arrange exchanges without emailing us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email us directly. Please note that any damaged or faulty items may be repaired, replaced or refunded in line with our 7 day money back guarantee. Individual circumstances may deem that due to high costs and very low selling prices it may not be financially viable for us to offer a replacement, in these cases a repair or refund would be offered, this will be looked at on an individual basis at the sellers discretion. Therefore it is important not to bid if you do not agree that on occasions we may not be able to offer a replacement if items are damaged or faulty, however a repair or refund would always be offered. General important points Colours and shades It is virtually impossible to 100% portray colours of natural wood products in a picture on the web, from batch to batch and container to container colours can vary as indeed from piece to piece the same can be said. Simple things such as your monitor settings or particular lighting used when taking marketing photographs can effect shading. If you are buying to match an existing piece in your home we have endeavoured to give the best portrayal of the colour, but please remember pictures alone can never be 100% accurate re colour. We cannot accept colour or shade differences as faults. As a rule dark items look lighter in the flesh and light items look darker in the flesh. Please note that if items are purchased from different containers at differing times we cannot guarantee a shade match to existing pieces, shades can vary on differing containers dramatically, this is part of the reason we strongly advise to purchase items as soon as you see them and try to purchase on the same evening. If you do want to purchase an item a significant length of time after your first purchase please be sure to email ahead to ask our opinion of potential shading differences. If you are unhappy with your purchase because of a shade difference or indeed any other reason we are more than willing if informed within 7 days to offer a refund less initial carriage costs if the item is returned in original packaging. (see below) Due to the way we buy, every item must be treated as a one off. We may obtain one, we may obtain twenty. Under these trading conditions it is not feasible to have a website as stock availability changes so quickly. We also sell these items to contract, hotels, business's, trade venues etc and stock generally goes very rapidly. Therfore to ensure stock is reserved for you we must insist on payment within 7 days. If we offer at e-bay auction we will always keep items to one side to fulfill the order of the winning bidder. However it is very important not to presume that we have more than one available unless specifically stated, if you need a second matching item please e-mail ahead to check. Please note that on occasions our supplier will alter the designs or sizes of the items slightly to suit different markets, we are not always informed of this from batch to batch so on rare occasions you may find a small changes from the picture or description, due to the way we buy we cannot accept these as faults but as mentioned you are able to return the item with all costs being at the buyers expense. If your item is for a very specific purpose please be sure to email ahead before bidding to check that there are no specific changes that could affect the usage . We really hope to offer the best service possible but sometimes things like shade differences, distressing levels (see below) and manufacturer changes are out of our control due to the way we buy, if this is a concern to you we ask you not to bid on our items to avoid disputes afterwards. You will see by our feedback that over 99% of our customers are delighted with there purchases, however on occasions regrettably incorrect assumptions are made about products or services and we encourage you to ask questions if specific services are needed. We will list everything we are able to sell to the public via e-bay, we receive 100's of e-mails per week asking for other items. The general rule of thumb is if it is available it will be in "view sellers other items". If we are not listing it then we do not have it. Care of Furniture Due to the nature of solid wood, changes in relative humidity may cause some small movement in the timbers, great care has been taken to reduce the incidence of such occurrence, however by the very nature of the solid timbers the complete elimination is impossible. On occasions due to extreme climate changes in shipping you may find slight swelling on drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days, alternatively you may find simply swapping the drawers will remedy this. Please avoid furniture polishes such as Mr sheen etc, this will dry out the timbers. Please simply buff with a dry lint free cloth for best results. Our solid oak furniture will require treating approx every 3 months with Danish oil, this is inexpensive and available from any DIY retailer, please treat your furniture immediately on delivery as your item may have been in shipping for some time, failure to treat oak items as instructed could result in drying and cracking. Distressed and Rustic Furniture Please bear in mind that when you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece, this may involve wood splits,wood filling, knots, purpose distress/scratch marks, antiquing etc etc. The basic desire is to give the piece the lived in look, this is an advantage for the future use of your furniture as bumps and bruises are not so noticeable as on highly polished clones. Any small bumps or bruises can very easily in turn be rectified with the use of touch up pens etc. Please be aware that a certain degree of filler will be used on oak furniture this is common and very much part of the process. Please note that our Indian Jali, Isis, and leon and NEO dark items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier. Please note all our advertised indian ranges are purposely especially heavily distressed, with our mango pieces please could we ask you to assume a more authentic rustic finish than mango items you may have seen in the high street. Please could we point that recent customer feedback has drawn our attention to the point that our Indian furniture can arrive in a very "dusty" state. We have spoken to our suppliers on this matter and they are trying hard to rectify this, however due to extremes in weather and conditions in certain areas of Rajasthan we ask you to assume that the Indian produced items will need dusting or polishing when you receive them. Please take care to research distressed furniture further with your local specialist as to avoid any disputes after purchase. If a highly polished clone is required then you may be better looking for the wholesale versions. Feedback Due to time constraints from the volumes of customers that are currently purchasing our furniture, we must inform you that our feedback is set to auto respond, this simply means that once your feedback is posted in a positive manner you will receive your positive feedback response immediately. Please note that when refunds or returns are requested, we will respectfully ask for the positive feedback to be completed in advance of return of the items, your feedback will be responded to automatically and the further collection/return process will always be honoured without question in line with our full terms and conditions .
7 Day money back guarantee(Distance Selling Regulations) Please
Note that all items purchased via auction are not covered by the
current distance selling regulations please see point 2.16 and 2.17 of the
current legislation below, however please note items bought via buy it now or
fixed sales are covered by the distance selling regulations. http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf Therefore
please be 100% sure when bidding on auction that you do agree to all the
terms on this page, by bidding we must make the assumption that you have
agreed these terms. Please
note that although we do not offer auction sales covered by the distance
selling regulations we do still offer a very fair moneyback offer, see below We offer you the right to cancel an order and return an item providing you inform us and is acknowledged in writing (e-mail) within 7 days of delivery. All costs re the carriage will be at the buyers expense. Please note the return offer is only on items delivered, we do not accept cancellation of items before delivery, the bid is a legally bidding contract and we will insist on completion of sale due to our costs involved via ebay selling. Therefore it is essential not to outbid other buyers if you are not 100% sure the item is needed and will be paid for. Non payment will result in the loss of this sale to our business and carries serious financial losses on our part, therefore please only bid if you are willing to buy the item and have it delivered. If you do wish to cancel the sale prior to delivery we will request the cost of listing the item, ebay do not refund this fee to us so non paying bidders must cover this cost. On sales where others are outbid we will require the bidder to pay for the loss of revenue for the sale also, this will vary dependant upon bid prices. All return items must be in the original wrappings and unused, therefore we make special mention to be very careful when unwrapping the items to keep the wraps intact. Please keep hold of the original packaging that the items were delivered in as you will need to return the item in the manner the item was received, this is essential to avoid damages on return and we must let you know at this stage that the responsibility for this is with the buyer. This is put in place to allow you the consumer a closer inspection of the item first hand as you bought this item"at a distance" but also allows us the seller to be able to re sell the item as brand new. If the item is not resell able as new when returned we will not issue a refund. The carriers used are in our opinion the most cost effective and offer the best service available in the complex matter of delivering these heavy items to you at rock bottom prices. Please note that although we have chosen the carriers used the fees paid for delivery are forwarded to the carriers and are non refundable once the items leave our warehouse. The only occasion that the carriers will refund carriage payments are if the items are damaged and postal insurance has been taken. Please do not bid on our items unless you are 100% agreeable that all carriage costs are met by the buyer on all occasions if postal insurance not taken. Please remember that we do subsidise your delivery fees on the items advertised with combined delivery, dependant on circumstances of the return the advertised individual carriage fees may be applicable to each item ordered as this will be the price paid to our carriers, this basically means that although we may subsidise your original delivery fees we reserve the right to refund less the actual cost to us of delivery if items are returned. Put basically we offer a no quibble refund policy on items delivered, however the costs involved and the responsibility to oversee safe return will be with the buyer. If the carriage insurance is not taken the carriage costs on damaged items will be met by the buyer. We hope we have made our terms clear and urge you if in doubt please do not bid on our items in order to avoid disputes after the sale. Please could we ask you to read all the information above before bidding on our items, we are an online auctioneer therefore you must be aware of all our terms and conditions before bidding as all bids and conditions are binding.
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