All bookings must be made in writing on the form attached
and are subject to these Terms and Conditions. Provisional
bookings may be made by telephone and indeed are encouraged
to ensure that the accommodation is available on the dates
required. A provisional booking will be held for 7 days
pending receipt of a completed booking form and full deposit
payable.
b)
A booking deposit of £100 / $180 per week, or part
of week, must be sent by cheque or postal order with the
booking form.
c)
A provisional booking will not constitute a firm
reservation until we have received the completed booking
form and confirmed the booking to you in writing.
d)
The villa will not be rented to a person under 21 years
of age.
e)
You must not sub-let the accommodation, allow persons not
listed on the booking form to stay overnight or allow pets
or animals to stay with the exception of guide dogs are
permitted in the villa.
2)
Payment and keys of the
villa
a)
An invoice will be sent to you, not less than 10 weeks
before the arrival date showing the balance due for the
rental charge. The balance is payable no less than 8 weeks
before the arrival date.
b)
Full payment must accompany any bookings made within 8
weeks of your arrival date.
c)
Keys to the villa will be provided in a lock box facility
and you will be given a security code to access the security
box. The security box can be found at the entrance of the
property. Please remember to take these details with
you.
3)
Refundable security
deposit
a)
Amount of Security Deposit: $300.00 U.S. Dollars.
Our US Management Company, KBL Villas Inc., will require a
credit card number and your authorisation to deduct up to
$300 if anything is missing, damaged or misused.
b)
Please remember, the safeguard of your security deposit
will depend on;
i)
Your leaving the property clean and undamaged.
ii)
No excessive and extreme use of electricity e.g. air
conditioning on full with external doors open.
4)
Rental period
a)
In order to ensure that the villa is clean and ready for
the following party we specify that the rental begins at 4pm
local time on the day of arrival and ends at 10am local time
on the date of departure.
5)
Pool heat
a)
If required this should be requested at time of booking
and paid for with the final balance. In the event the pool
heat is requested and paid for we cannot guarantee the
temperature as this will vary according to several factors
the main one being the weather conditions. The water
temperature can only differ from the air temperature by 10
to 15 degrees. The pool heater will automatically shut off
if the air temperature drops below 55 degrees F. In order to
maintain a good warm temperature it is requested you use the
pool blanket provided when the pool is not in use.
6)
Smoking
a)
Please note that this villa is strictly non-smoking. This
is in order to keep the villa clean and odour free and to
avoid triggering the smoke alarm. Please remember to abide
by this for your own safety.
7)
Other
a)
We reserve the right to decline all male or all female
parties. Groups must be of the size specified on the booking
form. Failure to comply will render the booking void and our
managing agents have the right to evict your party from the
home.
b)
Guests are specifically requested not to allow
unsupervised children to use the pool.
c)
You have the use of the villa including all utilities
except pool heating, for which a supplement is payable.
d)
Your holiday home is cleaned and prepared for your
arrival. Maid service however is not usual in Florida
private homes and it's therefore up to you to keep the
property clean and to change and wash bed linen and towels
which are supplied during your stay.
e)
If you spill something please clean it up quickly. If you
do not clean up the spill you will be responsible for having
the stain removed, all charges will be deducted from your
security deposit.
f)
Please do not bounce balls in the pool screen area, this
may tear, rip or damage the screen. You will be responsible
for all damages.
g)
Please read the management company's folder (located on
the kitchen counter) for guidance notes during your stay at
the villa, you will find useful information contained within
it.
8)
Cancellation
a)
The booking deposit is not refundable once we have
confirmed the booking to you in writing.
b)
You may cancel the booking in writing at any time prior
to the arrival date. Any refundable security deposit you
have paid will be returned but the following cancellation
charges will be payable and will be deducted from the
balance of the rental charge which will be otherwise
refunded to you.
Date of cancellation (as postmarked) before the
arrival date
8 - 6 weeks
6 - 4 weeks
Less than 4 weeks to arrival date
Cancellation charge as a % of the rental
charge
50%
75%
100%
9)
Liability
a)
We cannot accept any liability whatsoever for any injury
sustained by you or any other visitor to the villa or
swimming pool, or for any loss or damage however caused to
any property brought onto the premises.
b)
Without any restriction to the foregoing, we shall not be
liable for any loss or damage arising in connection with
your stay in the villa caused by any matter outside our
reasonable control, including acts of God, war, civil
disturbances, strikes, or industrial action, acts of
government, failure of public supplies, such as water, gas
or electricity, and failure of mechanical equipment, such as
air conditioning, although we will make all reasonable
efforts to remedy such failure.
10)
Complaints
a)
In the unlikely event of a complaint during your stay
please contact our management company immediately, see the
folder in the villa for contact details. They are at your
service to deal with any complaints reported 24/7. If you
are unhappy with the outcome then please report this to me
on your return. Any complaint not reported to the management
company during your stay will not be considered after your
stay.
11)
And finally
a)
Above all we want you to have the most memorable holiday
ever and we are confident this will be the case when staying
at Nealy Nook and welcome any feedback.
twistpile@hotmail.com