| 1 | Family to be welcomed on arrival (usu by secretary; special arrangements made in advance of arrival) | |
| 2 | Family meet worker within 10 minutes of appt time: a) intros all round | |
| ...................................................................................b) screen and team process explained | ||
| ....................................................................................c) check with all family members | ||
| ....................................................................................d) meet at least one team colleague | ||
| 3 | Pre-meeting for team (satisfactory content and timing) | |
| 4 | Room presentable (appropriate chairs, toys, materials, aired) | |
| 5 | Check basic expectations at start (to talk, aims, timing, toys, CFC roles etc) | |
| 6 | Enquire about how referral came about, reasons, who went where | |
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Allow family to talk or blow off steam as necessary | |
| 8 | Engage with or ask question of each family member by 30 minutes | |
| 9 | Get minimal basic story: a) how they chose felt about who came | |
| .......................................b) family membership details (names, ages, relationships) | ||
| .......................................c) picture of problem (what happens) | ||
| .......................................d) at least one pattern or coping ('& who does what then?') | ||
| .......................................e) other agencies involved | ||
| 10 | Preparing to break: a) warn and explain to family (10 mins, other room) | |
| ................................b) ask family if there's anything they want to add before it | ||
| ................................c) indicate toilets and refreshments available | ||
| ................................d) introduce consumer questionnaire | ||
| ................................e) check information for computer's Initial Info Letter and SMR data | ||
| 11 | Consultation break: a) starting less than 1 hour from start of interview | |
| ................................b) each person has chance to say something | ||
| ................................c) key worker not overloaded by team discussion | ||
| ................................d) collectively clear enough advice/conclusions | ||
| ................................e) knock on family room door on re-entering | ||
| 12 | Feedback to family: a) ask family for any further thoughts before feeding back | |
| ................................b) summarise: i) 'good that you've come' | ||
| .......................................................ii) compliment or sympathy | ||
| .......................................................iii) clear view given to family | ||
| .......................................................iv) clear advice and appointment time | ||
| .......................................................v) check all members' response to it | ||
| ................................c) not taking too long without good reason | ||
| ................................d) has the team screening sheet been completed OK? | ||
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TOTAL (Maximum 34) |