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Welcome to new (and old) leaders! This document has written by previous and current leaders to help you to get things done. It is not directive, and you will undoubtedly have your own way of doing things but hopefully will provide a useful guide. The most important thing is that everyone is satisfied with how things went: National Trust staff, the general public and volunteers - including you! If in doubt then ask one of the Committee as they have experience of leading. Good luck and enjoy yourself. This manual has been broken down into several sections to make it easier to find the information you require Before the weekend On the weekend Day tasks After the weekend General
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Before the weekend a four things happen:
The paperwork, which is sent to you by the Bookings Officer 8 days before the start of the work task, is in 3 parts:
A cheque will be enclosed to cover the money paid by volunteers for the weekend. Please note that not all volunteers will have paid in advance! You will also receive a copy of the current newsletter, which is to be left in the basecamp for other volunteers to see.
If the weekend is full, you will also have 'reserves' so you can get the maximum number of people on the weekend who want to attend. Check with the warden if you can have any extra people. It is up to you to advise people on the reserve list that they can come, for instance if someone with a place cancels. You must not give preference to late bookings over those who are already on a waiting list for the weekend. If anyone cancels, please make a note of when and why they did so. This information will be used by the Treasurer to determine if credits will be given. In principle no refunds are given to those with a place allocated, but of course there are exceptions e.g. if someone is ill or has to work.
2. CONTACTING THE NATIONAL TRUST STAFF
These are generally wardens! Sometimes the Basecamp warden and the Worksite warden are different, in which case you will need to phone both. The warden's contact numbers are given on the Accounts Summary sheet. You need to check that everything is OK, in particular:
Also, if there is a minibus, check how to get the keys and if there is sufficient fuel (or where the account garage is). If you are not a trained minibus driver yourself, you will need to persuade someone else before the weekend, so they can be reminded to bring their driving licence and minibus (MIDAS) certificate.
You should phone / e-mail all the volunteers who have booked to check they're still OK about coming on the weekend; this is particularly the case for new volunteers or those that you don't know at least so you will recognise them when you meet! Don't forget to claim back the cost of the phone calls via the accounts sheet.
You will also need to (try to) arrange lifts for each driver / passenger to make sure they can come to the task in the most economical (and environmentally friendly) way. Travel costs are sorted out directly between passengers and drivers: if there are any quibbles the passengers each pay the driver 3p per mile travelled (a rough guide to distances is given in the newsletter and the basecamp booklet). Occasionally there will be insufficient drivers so some will need to come by train.
4. PLANNING AND BUYING THE FOOD
Currently volunteers pay £8.00 for each weekend (more for bank holidays). Overall, weekends should break even - so small surpluses help to cover those weekends that make a small loss. Do get receipts and try to buy food as near to the weekend as possible, when you have a good estimate of numbers. We have a food box containing some essentials (eg tea, coffee, sugar, cereals, salt, pepper etc)which we try to ensure is passed on so it gets to most weekends. So try to establish who has this and that it can get to your weekend. Is so find out what it contains to save buying what we already have.
The printout will say whether there are any people with special dietary requirements, such as vegetarians. Remember that some processed foods including margarine, biscuits etc. contain animal ingredients, and may be unacceptable to stricter vegetarians. Check with the volunteer if you are unsure!
QUANTITIES When planning the catering, work out your menu first, then calculate the ingredients and finally produce your shopping list. The following is only a handy checklist; please note that longer weekends (e.g. Bank Holidays) will need proportionately more of everything. Evening meals should consist of at least a main course and a pudding. |
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| Bread (Medium Sliced) | Allow half loaf per volunteer OR substitute some with rolls for lunch |
| Milk | Allow 1 pint per volunteer + 2/3 pints for flasks |
| Coffee | 100g (medium) jar/10 people |
| Teabags | Allow 10 per person. |
| Sugar (Granulated) | 1 x 1kg bag should be enough |
| Margarine (e.g. Sunflower) | Allow 2kg/15 people + baking |
| Vegetable Cooking Oil | A minimal quality - 500ml |
| Beans/Tomatoes | 1 medium tin (420 g) per 3 people per breakfast |
| Sausages/Bacon | Allow 2 per meat eater per breakfast (10 rashers of bacon weighs approx 300 g) |
| Veggie sausages/Veggie grills | Allow 2 per veggie per breakfast |
| Eggs for breakfast | Allow 1 per person per breakfast |
| Waffles/Hash Browns | Allow 2 per person per breakfast |
| Breakfast cereal/muesli | Allow 3 family sized packs for 12 people per weekend |
| Orange/Apple Juice | Allow 1 litre per 3 people |
| Marmalade/Jams/Peanut Butter/Marmite | |
| Tomato Ketchup/Brown Sauce | |
| Ordinary Biscuits | Allow 1 pack per 3 volunteers per day |
| Squash concentrate | 2 litres/12 volunteers (double in hot weather) |
| Fruit for Lunch | 1 piece per person per lunch |
| Chocolate Biscuits | 1 per person per lunch |
| Crisps | 1 pack per person per lunch |
| Cheese for sandwiches | 1 small pack (200 g) per lunch |
| Eggs for sandwiches | Half dozen per lunch |
| Tuna for sandwiches | 1 large tin per lunch |
| Ham/Pate/Meat Paste | As required for sandwiches |
| Lettuce/Cucumber/Tomatoes | A small amount, as required for sandwiches |
| Pickle, Mayonnaise | Small jar of each for sandwiches |
| Salt, Pepper | Small pot of each (basecamp may already have some) |
| Vegetables for dinner | 100 g frozen/150 g fresh per person |
| Meat for dinner | 200 g frozen w bones/100 g fresh per person |
| Potatoes or pasta / rice for dinner | 3 small/1 baking per person or 85 g per person |
| Pudding for dinner | |
| Matches (or Lighter) | A small box is useful (for cooker or fire lighting) |
| Kitchen Paper | 1 roll, if needed |
| Toilet Rolls* | 1 per 4 people |
| Washing Up Liquid, Liquid Cleanser* | 1 small bottle of each - ecofriendly for natural disposal |
| Scourers, Cleaning Cloths, Bin Liners* | A few are useful |
| Tea Towels* | From home (remember to take them home again) |
If you need any help with recipes, do ask around for what people have (successfully) cooked on weekends before. Don't forget to multiply the amounts up if you are using a recipe for fewer people than those you are catering for on the weekend! Additionally, you may need to bring special utensils for cooking, such as garlic crusher, or ingredients like stock cubes, herbs, Worcester sauce. And, if buying frozen food, check with the warden if the basecamp has a freezer.
You may receive some left-over supplies passed on from a previous weekend. This will usually comprise non-perishable items such as salt, sugar, dried pasta, spices, etc., and can be very useful in helping to keep the shopping costs down!
Before the weekend
On the weekend
Day tasks
After the weekend
General
FRIDAY NIGHT
Finish any of the remaining food shopping and get to the basecamp as early as you can. Make sure you contact the warden if you have arranged to do so, and be ready to greet the volunteers. Please do introduce yourself to new volunteers and talk to them making them welcome - don't just ignore them. If you don't stay at the basecamp when you have opened up leave a clear notice of where you have gone, with directions of how to find it and a time when you will be back. NEVER leave the basecamp unattended and unlocked. We often meet at a nearby pub or once all at the basecamp head off to a pub. If any volunteer fails to arrive, try to find out what has happened to them.
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SATURDAY - GETTING UP Getting things ready will take longer than you think. It's best to aim for you to get up at 7am to prepare teas/coffees and breakfast to ensure everyone is ready to start work at 9am - bring an alarm clock with you. It has become customary to encourage everyone to get up by taking them a cup of tea or coffee at about 7.30! Ensure that everyone has prepared their lunch, made up squash and packed biscuits. Don't forget that everyone joins in with domestic duties, so recruit people to help you. |
Try not to leave people (or lunch!) behind and don't forget to lock the basecamp when you leave. If there is a minibus, the driver is responsible for checking that it is roadworthy. If not satisfied with the vehicle's condition do not use it, and explain politely to the warden why it is not roadworthy.
SATURDAY - WORKING
Get the warden to outline the task(s) to be done and why you are doing them. Once at the worksite there should be a tools demonstration and safety talk, usually given by the warden. Count the tools so you know what needs to be returned. Check where the First Aid Kit(s) is/are and ensure you know where the nearest (open) casualty department is. Accidents should be reported to the warden.
Try to mix experienced volunteers with those who are newer, and enable people to swap around if they want to, especially if you have to do one or two jobs that are more physically demanding than the rest.
Aim to have squash breaks at about 11am and 3pm and call lunch by 1pm, although do not stick rigidly to set times but base them as the work allows. In the winter we often have a slightly late luch and no afternoon bereak as we finish about 3 - 3:30pm depending on the light and temperature. Try to keep lunch to within an hour and tea breaks to within 20 minutes. You should aim to work to 4:30 - 5:00pm (or whatever the warden requires of you) to finish the job.
On leaving the worksite check all the tools and first aid kit(s) back in and leave everything safe e.g. turning bonfires in, clearing debris from footpaths.
SATURDAY - EVENING
On return to the basecamp, get the evening meal started and organise other domestic duties. After the meal, ensure that the washing up is done before people wander off to the pub. Remember that everyone joins in with domestic duties, so recruit people to help out. Remember that there are alternatives to the pubs, so do not expect everyone to go along. Some of these cost money so be sure the volunteers can and want to pay extra before you go ahead.
Now is the best time to ask for any outstanding money. Other expenses (e.g. electricity meters, minibus fuel) may need to be paid, and other income (e.g. membership fees) may need to be collected. Any volunteers who have booked late will have to pay you at the weekend (currently £8); as any credit held in the system cannot be used to cover late bookings.
SUNDAY
Adopt the same procedures as Saturday until lunchtime, and agree a packing up time with the warden which will allow everyone to get home by 6 to 7pm, more important when we are working further afield. Where possible, try to get the job finished to a definite stage by lunchtime. Don't forget to check the tools and first aid kit(s) - playing hunt the missing tool is not much fun but necessary - and leave everything safe. Do thank the warden, and hopefully he will thank us.
Back at the basecamp, Have a quick lunch, usually based on the leftovers of lunch ingredients or the previous evenings meal. Make sure everything is left cleaner than you found it. Get everyone to help.
If not done on Saturday don't forget to ask for any outstanding money before people start to leave. Also check that all passengers have got a lift back, as sometimes the arrangements for arriving on Friday are not the same as leaving on Sunday.
Pack up any spare non-perishable food items, such as sugar, teabags, coffee etc and make arrangements to pass them on to the leader of a forthcoming weekend. If another volunteer will be taking the food directly to the weekend, ensure that the leader receives a list of what to expect.
Thank everyone for coming and make sure they all get away alright.
Return the basecamp keys etc. as necessary.
Before the weekend
On the weekend
Day tasks
After the weekend
General
Leading a day task is easier than leading a weekend, mainly because there is no food to organise - except, of course, your own supplies. Additionally, many day task leaders buy biscuits to help things go more smoothly.
Generally the other elements described in the manual apply to leading day tasks. New volunteers need an especial effort as there is less 'social' time. Please still return all the paperwork as noted above, as it is needed for Group records.
Before the weekend
On the weekend
Day tasks
After the weekend
General
Send the completed Accounts Sheets, with receipts, to the Treasurer using the SAE provided, as soon as possible after the weekend. Please make a note if there were any problems with the Accounts or any outstanding amounts. Return any unspent funds (cheque or postal order) - or make a note if you are owed money. Remember to include late bookings and cancellations, and anyone turning up for part of the weekend.
Send the completed Hours Sheet to the Membership Officer using the SAE provided. Remember to include late bookings and part attendees, and allow for cancellations. Hours worked exclude the lunch break. If you have any other comments e.g. on the work or on new volunteers (i.e. a special effort should be made to encourage or discourage them), let one of the committee know. |
Before the weekend
On the weekend
Day tasks
After the weekend
General
GOOD COMMUNICATION between you and the other volunteers, warden etc. is the single most important attribute you need. Over the weekend it's important that we leave a good impression:
NEW VOLUNTEERS are vital to the continuing success of L&WM NTV, and when they come on their first task it is important that they are not put off. They should be left with a good impression:
Please do your best to help new volunteers feel involved. There will, of course, be a number of new recruits who find that we do not offer what they wanted and there will be those who are unsuited to the Group (and should be discouraged) and there will be those occasions where circumstances are beyond your control.
If you have any useful comments, whether they are constructive criticisms or new ideas, please pass them on to the committee. Thank you for leading and we hope that you will be leading again soon.
Last Revision: Febuary 2005