Rob Ferguson - Web Services Swindon

July 1991 - Present - Swindon Borough Council - Link Centre
Duty Officer / Duty Manager: November 1998 - Present.
* Responsible for opening and closing the centre.
* Responsible for reconciliation and security of monies.
* Ensure high and standards of discipline of the operational team on duty.
* Responsible for effective storage and purchase of sports equipment.
* Develop and appraise 10 team members.
* Responsible for the delegation of staff to achieve maximum customer satisfaction.
* To support all departments to ensure customer satisfaction.
* Dealing with large amounts of money on a regular basis.
* Dealing with customer enquiries, comments and complaints.
* Excellent knowledge of the centres programme of activities.
* Good telephone manner.
* Ensure Health and Safety policy is adhered to.

Activities Assistant / Team Leader: July 1991 - November 1998
* Supervision of 5 Activities Assistants in the daily operation of the leisure facility.
* Lifeguard when required to ensure adequate level of cover is provided.
* Responsible for security of meeting rooms and sports facilities.
* To set up equipment for activities.
* Maintain a high standard of work amongst the team.
* Dealing with customers - "front of house".
* Excellent customer care skills.

Courses
Swindon Borough Council - Manual Handling June 1996
Swindon Borough Council - Child Protection December 1999
Swindon Borough Council - Leadership January 2000
Obtree - Website Content Manager C4 March 2002
Swindon Borough Council - Full First Aid October 2009
Swindon Borough Council - Defibrillator Training October 2009
New College Swindon - Introduction to Flash September 2009

OTHER EXPERIENCE / SKILLS

Full Drivers Licence, Microsoft Office, Dreamweaver, Basic Flash skills and Web Design.
I am web manager for the following websites:
• www.webba-basketball.org.uk
• www.icerink.org.uk
• www.cavsbasketball.co.uk
• www.learnwithkala.co.uk
• www.somersaultstrampolineclub.co.uk
• www.sifc.co.uk
These sites have included advice, design, construction and maintenance, whilst also providing statistical reports when required.
Managing the sites allow me to experiment with software technologies such as Flash and Dreamweaver, as well as free online tools,
whilst also coding in HTML and CSS, as I continue to improve the look and feel of the sites.
I also assist with website www.swindonwildcats.com which uses the Joomla system.
I was involved with the restructure and design of the Swindon Borough Council website; focussing mainly on the Leisure department,
this involved using the Content Management system from Obtree, ensuring the site follows W3C accessibility standards.
INTERESTS
In my free time I enjoy D I Y, Sport - particularly Basketball, Golf and Swimming, and spending quality time with my family.

REFERENCES
available upon request

rob ferguson curriculum vitae